Contact the Alpari Review Desk
How to reach the independent editorial team that reviews Alpari for readers in South Africa, and what we can and cannot help with.
Start at our partnerReaching the Right Desk
You have probably arrived here because something on this site did not match what you expected, or because you want to ask a question before you rely on what you have read. This page explains the routes that exist and what happens after you use them.
We are an editorial desk, not a service provider. Everything you send us is read by the people who write and check the reviews, and it is handled in the order it arrives. The contact form on this site is the single route for all correspondence. We do not publish a postal address or a telephone line, and we do not take enquiries through social media messages.
Before you write, it helps to know which of the five sections below covers your situation. Most messages fall into one of them, and matching your enquiry to the right one means it reaches the person able to act on it sooner.
Languages We Read
The desk works in English, and all correspondence should be sent in English so that it can be assessed by whoever picks it up first. We read and reply in English only.
We can follow written Afrikaans well enough to understand a correction or a complaint, and we will reply in English. If you write in another South African language, we will do our best to have the message understood internally, but we cannot guarantee a substantive reply in that language and may ask you to restate the point in English.
This is a practical limit rather than a statement about anyone's language. It keeps the review record consistent and makes it possible for a second editor to check a correction without needing a translation.
Submitting a Factual Correction
If something we have published about Alpari is wrong, tell us through the contact form on this site. Say which page or passage you mean, quote the sentence as it appears, and state what you believe the correct position to be. A link to a public source that supports your version helps more than an assertion does, but the absence of a link will not stop us looking into it.
We check corrections against the broker's own published terms and against the underlying material an article was built from. If the point is confirmed, we amend the text and, where the change is material, note that it was updated. If we cannot confirm it, we will tell you why rather than leave the message unanswered.
Corrections are treated as editorial matters, not as customer service. We will not remove or soften a finding because a reader or a firm would prefer a different conclusion. Accuracy is the only ground on which we change published text.
Press and Partnership Enquiries
Journalists, researchers and editors who want to cite our work, request context on how a review was put together, or discuss the methodology behind it can write to the same contact form and mark the message as press. We answer what we can about our own editorial process.
We consider requests for partnership or commercial collaboration, but we do not accept arrangements that would give any firm influence over what we publish, the rating a review carries, or the timing of an article. Anything that would compromise that separation is declined, and we will say so plainly rather than let a conversation continue on a false footing.
We do not pass on reader data, and we do not broker introductions between readers and any firm. If your enquiry depends on either of those, the answer will be no.
What We Cannot Answer
We cannot help with anything that belongs to Alpari as a business. That includes opening or closing an account, verifying identity, deposits and withdrawals, balances, trading positions, leverage settings, platform access, complaints about execution, and any dispute about money or service. We are not the broker, we are not affiliated with it, and we do not hold, move or have sight of client funds. Messages on these subjects cannot be actioned here and will be redirected to the broker's own support channels.
We also cannot give financial, tax or legal advice, recommend a course of action, or comment on whether a product suits your circumstances. Nothing on this site is a personal recommendation, and we do not act as an intermediary in any dispute between a reader and a firm.
Expected response times are modest because the desk is small. Corrections and press enquiries are normally answered within five working days. Complaints about the site itself are acknowledged within three working days and answered after review. If you have not heard back within those windows, resend through the contact form and reference your earlier message. Complaints about our own conduct, tone or accuracy are handled by an editor who was not involved in the original article, and the outcome is recorded so that the same point is not argued twice.
